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Frameworx Process: Administer Customer Payment Processes

Category: (4) eTOM Process Type

Process Identifier: 1.3.1.7.3

Original Process Identifier: 1.1.1.22.14.3

Maturity Level: 4

Description

Establish, manage and, if required, operate the various payment processes that the Service Provider chooses to establish

Extended Description

Not used for this process element.

Explanatory

The process "Administer Customer Payment Processes" is to manage customer payment processes, not to manage payment. The payment processes should be established before operation. For example, business customers pay bills in different channel comparing to personal customers. This is why this process is not under "Manage Customer Payments".

Mandatory

The purpose of Administer Customer Payment Processes process is to establish, manage and operate the payment processes chosen by Service Provider. The customer payment processes may be according to the local policies (e.g. national law) and rules decided by Service Provider. This process is also responsible for updating/revising the payment processes on demand.

Optional

Not used for this process element

Interactions

Candidate Explanatory

The process "Administer Customer Payment Processes" is to manage customer payment processes, not to manage payment. The payment processes should be established before operation. For example, business customers pay bills in different channel comparing to personal customers. This is why this process is not under "Manage Customer Payments".

Candidate Mandatory

The purpose of Administer Customer Payment Processes process is to establish, manage and operate the payment processes chosen by Service Provider. The customer payment processes may be according to the local policies (e.g. national law) and rules decided by Service Provider. This process is also responsible for updating/revising the payment processes on demand.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Administer Customer Payment Processes

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Issues


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:18