Category: (4) eTOM Process Type
Process Identifier: 1.3.1.7.3
Original Process Identifier: 1.1.1.22.14.3
Maturity Level: 4
Establish, manage and, if required, operate the various payment processes that the Service Provider chooses to establish
Not used for this process element.
The process "Administer Customer Payment Processes" is to manage customer payment processes, not to manage payment. The payment processes should be established before operation. For example, business customers pay bills in different channel comparing to personal customers. This is why this process is not under "Manage Customer Payments".
The purpose of Administer Customer Payment Processes process is to establish, manage and operate the payment processes chosen by Service Provider. The customer payment processes may be according to the local policies (e.g. national law) and rules decided by Service Provider. This process is also responsible for updating/revising the payment processes on demand.
Not used for this process element
The process "Administer Customer Payment Processes" is to manage customer payment processes, not to manage payment. The payment processes should be established before operation. For example, business customers pay bills in different channel comparing to personal customers. This is why this process is not under "Manage Customer Payments".
The purpose of Administer Customer Payment Processes process is to establish, manage and operate the payment processes chosen by Service Provider. The customer payment processes may be according to the local policies (e.g. national law) and rules decided by Service Provider. This process is also responsible for updating/revising the payment processes on demand.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model