Category: (3) eTOM Process Type
Process Identifier: 1.5.9.1
Original Process Identifier: 1.1.3.4.1
Maturity Level: 4
Monitor received resource performance information and undertake first-in detection.
The objective of the Monitor Resource Performance processes is to monitor received resource performance information and undertake first-in detection. The responsibilities of the processes include, but are not limited to: •Undertaking the role of first in detection by monitoring the received specific resource performance data; •Comparing the received specific resource performance data to performance standards set for each specific resource (available from the Resource Inventory); •Assessing and recording received specific resource performance data which is within tolerance limits for performance standards, and for which continuous monitoring and measuring of specific resource performance is required; •Recording the results of the continuous monitoring for reporting through the Report Resource Performance processes; •Detecting performance threshold violations which represent specific resource failures due to abnormal performance; •Passing information about resource failures due to performance threshold violations to Resource Trouble Management to manage any necessary restoration activity as determined by that process; •Passing information about potential specific service performance degradations arising from specific resource degradations to Service Quality Management to manage any necessary restoration activity as determined by that process; •Detecting performance degradation for specific resources which provide early warning of potential issues; •Forwarding resource performance degradation notifications to other Resource Performance Management processes, which manage activities to restore normal specific resource performance •Logging specific resource performance degradation and violation details within the repository in the Manage Resource Inventory processes to ensure historical records are available to support the needs of other processes.
Reserved for future use.
Reserved for future use.
Reserved for future use.
The objective of the Monitor Resource Performance processes is to monitor received resource performance information and undertake first-in detection.
The responsibilities of the processes include, but are not limited to: · Undertaking the role of first in detection by monitoring the received specific resource performance data; · Comparing the received specific resource performance data to performance standards set for each specific resource (available from the Resource Inventory); · Assessing and recording received specific resource performance data which is within tolerance limits for performance standards, and for which continuous monitoring and measuring of specific resource performance is required; · Recording the results of the continuous monitoring for reporting through the Report Resource Performance processes; · Detecting performance threshold violations which represent specific resource failures due to abnormal performance; · Passing information about resource failures due to performance threshold violations to Resource Trouble Management to manage any necessary restoration activity as determined by that process; · Passing information about potential specific service performance degradations arising from specific resource degradations to Service Quality Management to manage any necessary restoration activity as determined by that process; · Detecting performance degradation for specific resources which provide early warning of potential issues; · Forwarding resource performance degradation notifications to other Resource Performance Management processes, which manage activities to restore normal specific resource performance; and · Logging specific resource performance degradation and violation details within the repository in the Manage Resource Inventory processes to ensure historical records are available to support the needs of other processes.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model