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Frameworx Process: Monitor Resource Performance

Category: (3) eTOM Process Type

Process Identifier: 1.5.9.1

Original Process Identifier: 1.1.3.4.1

Maturity Level: 4

Description

Monitor received resource performance information and undertake first-in detection.

Extended Description

The objective of the Monitor Resource Performance processes is to monitor received resource performance information and undertake first-in detection. The responsibilities of the processes include, but are not limited to: •Undertaking the role of first in detection by monitoring the received specific resource performance data; •Comparing the received specific resource performance data to performance standards set for each specific resource (available from the Resource Inventory); •Assessing and recording received specific resource performance data which is within tolerance limits for performance standards, and for which continuous monitoring and measuring of specific resource performance is required; •Recording the results of the continuous monitoring for reporting through the Report Resource Performance processes; •Detecting performance threshold violations which represent specific resource failures due to abnormal performance; •Passing information about resource failures due to performance threshold violations to Resource Trouble Management to manage any necessary restoration activity as determined by that process; •Passing information about potential specific service performance degradations arising from specific resource degradations to Service Quality Management to manage any necessary restoration activity as determined by that process; •Detecting performance degradation for specific resources which provide early warning of potential issues; •Forwarding resource performance degradation notifications to other Resource Performance Management processes, which manage activities to restore normal specific resource performance •Logging specific resource performance degradation and violation details within the repository in the Manage Resource Inventory processes to ensure historical records are available to support the needs of other processes.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

The objective of the Monitor Resource Performance processes is to monitor received resource performance information and undertake first-in detection.

Candidate Mandatory

The responsibilities of the processes include, but are not limited to: · Undertaking the role of first in detection by monitoring the received specific resource performance data; · Comparing the received specific resource performance data to performance standards set for each specific resource (available from the Resource Inventory); · Assessing and recording received specific resource performance data which is within tolerance limits for performance standards, and for which continuous monitoring and measuring of specific resource performance is required; · Recording the results of the continuous monitoring for reporting through the Report Resource Performance processes; · Detecting performance threshold violations which represent specific resource failures due to abnormal performance; · Passing information about resource failures due to performance threshold violations to Resource Trouble Management to manage any necessary restoration activity as determined by that process; · Passing information about potential specific service performance degradations arising from specific resource degradations to Service Quality Management to manage any necessary restoration activity as determined by that process; · Detecting performance degradation for specific resources which provide early warning of potential issues; · Forwarding resource performance degradation notifications to other Resource Performance Management processes, which manage activities to restore normal specific resource performance; and · Logging specific resource performance degradation and violation details within the repository in the Manage Resource Inventory processes to ensure historical records are available to support the needs of other processes.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Monitor Resource Performance

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View
  • NetVision V3.7

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:17