Frameworx Process: Coordinate Resource Performance

Category: (4) eTOM Process Type

Process Identifier: 1.5.9.6.1

Original Process Identifier: 1.1.3.4.6.1

Maturity Level: 4

Description

This process schedules, assigns and coordinates analysis and specific service performance restoration activities and/or repair activities delegated to other processes, undertakes necessary tracking of the execution progress, modifies information in an existing Resource Performance Degradation Report based on assignments, and modifies the Resource Performance Degradation Report status

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process schedules, assigns and coordinates analysis and specific service performance restoration activities and/or repair activities delegated to other processes, undertakes necessary tracking of the execution progress, modifies information in an existing Resource Performance Degradation Report based on assignments, and modifies the Resource Performance Degradation Report status

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process schedules, assigns and coordinates analysis and specific service performance restoration activities and/or repair activities delegated to other processes, undertakes necessary tracking of the execution progress, modifies information in an existing Resource Performance Degradation Report based on assignments, and modifies the Resource Performance Degradation Report status

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Coordinate Resource Performance

Appears on these diagrams:

• 1.5.9.6 Track & Manage Resource Performance Resolution

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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