Frameworx Process: Modify Customer QoS Report

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.4.2

Original Process Identifier: 1.1.1.7.4.2

Maturity Level: 4

Description

Modify existing customer QoS performance degradation reports

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Modify existing customer QoS performance degradation reports

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Modify existing customer QoS performance degradation reports

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Modify Customer QoS Report

Appears on these diagrams:

• 1.3.8.4 Create Customer QoS Performance Degradation Report

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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