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Frameworx Process: Create Customer QoS Report

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.4.1

Original Process Identifier: 1.1.1.7.4.1

Maturity Level: 4

Description

Create a new customer QoS performance degradation report. A new customer QoS performance degradation report may be created as a result of specific customer initiated QoS performance degradation notifications, or at the request of analysis undertaken by other CRM, or SM&O processes which detect that some form of deterioration or failure has occurred requiring an assessment of the performance of the specific customer purchased product offering. If the customer QoS performance degradation report is created as a result of a notification from customers or as a result of a request from other processes, the Create Customer QoS Performance Degradation Report processes are responsible for converting the received information into a form suitable for the Customer QoS/SLA Management processes, and for requesting additional information if required.

Extended Description

Not used for this process element

Explanatory

A new customer QoS performance degradation report may be created as a result of specific customer initiated QoS performance degradation notifications, or at the request of analysis undertaken by other CRM, or SM&O processes which detect that some form of deterioration or failure has occurred requiring an assessment of the performance of the specific customer purchased product offering.

Mandatory

Create a new customer QoS performance degradation report.

Optional

Not used for this process element

Interactions

Candidate Explanatory

A new customer QoS performance degradation report may be created as a result of specific customer initiated QoS performance degradation notifications, or at the request of analysis undertaken by other CRM, or SM&O processes which detect that some form of deterioration or failure has occurred requiring an assessment of the performance of the specific customer purchased product offering.

Candidate Mandatory

Create a new customer QoS performance degradation report.

Candidate Optional

Not used for this process element

Candidate Interactions

If the customer QoS performance degradation report is created as a result of a notification from customers or as a result of a request from other processes, the Create Customer QoS Performance Degradation Report processes are responsible for converting the received information into a form suitable for the Customer QoS/SLA Management processes, and for requesting additional information if required.

(4) eTOM Process Type Create Customer QoS Report

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 9.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:20