Category: (4) eTOM Process Type
Process Identifier: 1.3.8.4.1
Original Process Identifier: 1.1.1.7.4.1
Maturity Level: 4
Create a new customer QoS performance degradation report. A new customer QoS performance degradation report may be created as a result of specific customer initiated QoS performance degradation notifications, or at the request of analysis undertaken by other CRM, or SM&O processes which detect that some form of deterioration or failure has occurred requiring an assessment of the performance of the specific customer purchased product offering. If the customer QoS performance degradation report is created as a result of a notification from customers or as a result of a request from other processes, the Create Customer QoS Performance Degradation Report processes are responsible for converting the received information into a form suitable for the Customer QoS/SLA Management processes, and for requesting additional information if required.
Not used for this process element
A new customer QoS performance degradation report may be created as a result of specific customer initiated QoS performance degradation notifications, or at the request of analysis undertaken by other CRM, or SM&O processes which detect that some form of deterioration or failure has occurred requiring an assessment of the performance of the specific customer purchased product offering.
Create a new customer QoS performance degradation report.
Not used for this process element
A new customer QoS performance degradation report may be created as a result of specific customer initiated QoS performance degradation notifications, or at the request of analysis undertaken by other CRM, or SM&O processes which detect that some form of deterioration or failure has occurred requiring an assessment of the performance of the specific customer purchased product offering.
Create a new customer QoS performance degradation report.
Not used for this process element
If the customer QoS performance degradation report is created as a result of a notification from customers or as a result of a request from other processes, the Create Customer QoS Performance Degradation Report processes are responsible for converting the received information into a form suitable for the Customer QoS/SLA Management processes, and for requesting additional information if required.
This was created from the Frameworx 16.0 Model