Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Process: Distribute Customer QoS/SLA Management Reports & Summaries

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.3.3

Original Process Identifier: 1.1.1.7.3.3

Maturity Level: 4

Description

Provide management reports on the status of customer QoS performance degradation reports. These processes analyze and assess the customer QoS performance degradation report status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Customer QoS/SLA Management process. These specialized summaries could be specific reports required by specific audiences and/or customers.

Extended Description

Not used for this process element

Explanatory

These processes analyze and assess the customer QoS performance degradation report status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Customer QoS/SLA Management process.

Mandatory

Provide management reports on the status of customer QoS performance degradation reports.

Optional

Not used for this process element

Interactions

Candidate Explanatory

These processes analyze and assess the customer QoS performance degradation report status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Customer QoS/SLA Management process.

Candidate Mandatory

Provide management reports on the status of customer QoS performance degradation reports.

Candidate Optional

Not used for this process element

Candidate Interactions

These specialized summaries could be specific reports required by specific audiences and/or customers.

(4) eTOM Process Type Distribute Customer QoS/SLA Management Reports & Summaries

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 9.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:21