Category: (4) eTOM Process Type
Process Identifier: 1.3.8.3.3
Original Process Identifier: 1.1.1.7.3.3
Maturity Level: 4
Provide management reports on the status of customer QoS performance degradation reports. These processes analyze and assess the customer QoS performance degradation report status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Customer QoS/SLA Management process. These specialized summaries could be specific reports required by specific audiences and/or customers.
Not used for this process element
These processes analyze and assess the customer QoS performance degradation report status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Customer QoS/SLA Management process.
Provide management reports on the status of customer QoS performance degradation reports.
Not used for this process element
These processes analyze and assess the customer QoS performance degradation report status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Customer QoS/SLA Management process.
Provide management reports on the status of customer QoS performance degradation reports.
Not used for this process element
These specialized summaries could be specific reports required by specific audiences and/or customers.
This was created from the Frameworx 16.0 Model