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Frameworx Process: Notify Changes on Customer QoS Report Status

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.3.2

Original Process Identifier: 1.1.1.7.3.2

Maturity Level: 4

Description

Provide notifications of any changes to the status of customer QoS performance degradation reports. These processes are responsible for managing notifications to other processes and to other parties, including customers, registered to receive notifications of any status changes. Notification lists are managed and maintained by the Support Customer QoS/SLA Management processes.

Extended Description

Not used for this process element

Explanatory

These processes are responsible for managing notifications to other processes and to other parties, including customers, registered to receive notifications of any status changes.

Mandatory

Provide notifications of any changes to the status of customer QoS performance degradation reports.

Optional

Not used for this process element

Interactions

Candidate Explanatory

These processes are responsible for managing notifications to other processes and to other parties, including customers, registered to receive notifications of any status changes.

Candidate Mandatory

Provide notifications of any changes to the status of customer QoS performance degradation reports.

Candidate Optional

Not used for this process element

Candidate Interactions

Notification lists are managed and maintained by the Support Customer QoS/SLA Management processes.

(4) eTOM Process Type Notify Changes on Customer QoS Report Status

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 9.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:24