Frameworx Process: Carry Out Performance Reviews

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.1.6

Original Process Identifier: 1.1.1.7.1.6

Maturity Level: 4

Description

Carry out QoS performance reviews with the customer

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Carry out QoS performance reviews with the customer

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Carry out QoS performance reviews with the customer

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Carry Out Performance Reviews

Appears on these diagrams:

• 1.3.8.1 Assess Customer QoS/SLA Performance

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

---