Frameworx Process: Maintain Overview of Product Offering Quality

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.1.4

Original Process Identifier: 1.1.1.7.1.4

Maturity Level: 4

Description

Maintain an overview of the quality of the customer's purchased product offering

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Maintain an overview of the quality of the customer's purchased product offering

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Maintain an overview of the quality of the customer's purchased product offering

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Maintain Overview of Product Offering Quality

Appears on these diagrams:

• 1.3.8.1 Assess Customer QoS/SLA Performance

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

---