Category: (4) eTOM Process Type
Process Identifier: 1.3.8.1.3
Original Process Identifier: 1.1.1.7.1.3
Maturity Level: 4
Check that the QoS data received from other processes and entities meets the required QoS thresholds and alert other processes and entities if this is not the case. These processes are responsible for ensuring that the QoS received by the customer meets the contractual obligations agreed with the customer. The actual reporting of the results of the assessments is managed in the Report Customer QoS Performance processes.
Not used for this process element
These processes are responsible for ensuring that the QoS received by the customer meets the contractual obligations agreed with the customer.
Check that the QoS data received from other processes and entities meets the required QoS thresholds and alert other processes and entities if this is not the case.
Not used for this process element
These processes are responsible for ensuring that the QoS received by the customer meets the contractual obligations agreed with the customer.
Check that the QoS data received from other processes and entities meets the required QoS thresholds and alert other processes and entities if this is not the case.
Not used for this process element
The actual reporting of the results of the assessments is managed in the Report Customer QoS Performance processes.
This was created from the Frameworx 16.0 Model