Frameworx Process: Convert QoS Information

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.1.2

Original Process Identifier: 1.1.1.7.1.2

Maturity Level: 4

Description

Convert collected information it into a form suitable for determining whether the contractual obligations with the customer are being met.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Convert colected informatiom it into a form suitable for determining whether the contractual obligations with the customer are being met.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Convert colected informatiom it into a form suitable for determining whether the contractual obligations with the customer are being met.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Convert QoS Information

Appears on these diagrams:

• 1.3.8.1 Assess Customer QoS/SLA Performance

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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