Frameworx Process: Collect QoS Information

Category: (4) eTOM Process Type

Process Identifier: 1.3.8.1.1

Original Process Identifier: 1.1.1.7.1.1

Maturity Level: 4

Description

Collect service and resource performance information analyzed and reported by the Report Service Quality Performance and Report Resource Performance processes.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Collect service and resource performance information analyzed and reported by the Report Service Quality Performance and Report Resource Performance processes.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Collect service and resource performance information analyzed and reported by the Report Service Quality Performance and Report Resource Performance processes.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Collect QoS Information

Appears on these diagrams:

• 1.3.8.1 Assess Customer QoS/SLA Performance

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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