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Frameworx Process: Correlate Service Performance Event Notifications

Category: (4) eTOM Process Type

Process Identifier: 1.4.7.1.3

Original Process Identifier: 1.1.2.4.1.3

Maturity Level: 4

Description

This process passes information about specific service failures due to performance quality threshold violations to Service Problem Management to manage any necessary restoration activity as determined by that process. It passes information about potential specific customer SLA/QoS performance degradations arising from specific service quality performance degradations (using knowledge about service to purchased product offering linkages) to Problem Handling to manage any necessary restoration activity as determined by that process. It forwards service performance degradation notifications to other Service Quality Management processes, which manage activities to restore normal specific service performance quality. Perform automated service testing using simulated calls simulating standard user behavior, collect data related to service usage

Extended Description

Not used for this process element

Explanatory

This process passes information about specific service failures due to performance quality threshold violations to Service Problem Management to manage any necessary restoration activity as determined by that process.

Mandatory

passes information about potential specific customer SLA/QoS performance degradations arising from specific service quality performance degradations (using knowledge about service to purchased product offering linkages) to Problem Handling to manage any necessary restoration activity as determined by that process. It forwards service performance degradation notifications to other Service Quality Management processes, which manage activities to restore normal specific service performance quality. Perform automated service testing using simulated calls simulating standard user behavior, collect data related to service usage

Optional

Not used for this process element

Interactions

Candidate Explanatory

This process passes information about specific service failures due to performance quality threshold violations to Service Problem Management to manage any necessary restoration activity as determined by that process.

Candidate Mandatory

passes information about potential specific customer SLA/QoS performance degradations arising from specific service quality performance degradations (using knowledge about service to purchased product offering linkages) to Problem Handling to manage any necessary restoration activity as determined by that process. It forwards service performance degradation notifications to other Service Quality Management processes, which manage activities to restore normal specific service performance quality. Perform automated service testing using simulated calls simulating standard user behavior, collect data related to service usage

Candidate Optional

Not used for this process element

Candidate Interactions

This process forwards service performance degradation notifications to other Service Quality Management processes

(4) eTOM Process Type Correlate Service Performance Event Notifications

Appears on these diagrams:

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:20