Category: (4) eTOM Process Type
Process Identifier: 1.4.7.1.3
Original Process Identifier: 1.1.2.4.1.3
Maturity Level: 4
This process passes information about specific service failures due to performance quality threshold violations to Service Problem Management to manage any necessary restoration activity as determined by that process. It passes information about potential specific customer SLA/QoS performance degradations arising from specific service quality performance degradations (using knowledge about service to purchased product offering linkages) to Problem Handling to manage any necessary restoration activity as determined by that process. It forwards service performance degradation notifications to other Service Quality Management processes, which manage activities to restore normal specific service performance quality. Perform automated service testing using simulated calls simulating standard user behavior, collect data related to service usage
Not used for this process element
This process passes information about specific service failures due to performance quality threshold violations to Service Problem Management to manage any necessary restoration activity as determined by that process.
passes information about potential specific customer SLA/QoS performance degradations arising from specific service quality performance degradations (using knowledge about service to purchased product offering linkages) to Problem Handling to manage any necessary restoration activity as determined by that process. It forwards service performance degradation notifications to other Service Quality Management processes, which manage activities to restore normal specific service performance quality. Perform automated service testing using simulated calls simulating standard user behavior, collect data related to service usage
Not used for this process element
This process passes information about specific service failures due to performance quality threshold violations to Service Problem Management to manage any necessary restoration activity as determined by that process.
passes information about potential specific customer SLA/QoS performance degradations arising from specific service quality performance degradations (using knowledge about service to purchased product offering linkages) to Problem Handling to manage any necessary restoration activity as determined by that process. It forwards service performance degradation notifications to other Service Quality Management processes, which manage activities to restore normal specific service performance quality. Perform automated service testing using simulated calls simulating standard user behavior, collect data related to service usage
Not used for this process element
This process forwards service performance degradation notifications to other Service Quality Management processes
This was created from the Frameworx 16.0 Model