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Frameworx Process: Generate Service Performance Degradation Problem

Category: (4) eTOM Process Type

Process Identifier: 1.4.7.5.1

Original Process Identifier: 1.1.2.4.5.1

Maturity Level: 4

Description

This process creates a new Service Performance Degradation Report as a result of specific service performance notifications undertaken by the Monitor Service Performance processes, or at the request of analysis undertaken by other CRM, SM&O or RM&O processes which detect that some form of deterioration or failure has occurred requires an assessment of the specific service performance.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process creates a new Service Performance Degradation Report as a result of specific service performance notifications undertaken by the Monitor Service Performance processes, or at the request of analysis undertaken by other CRM, SM&O or RM&O processes which detect that some form of deterioration or failure has occurred requires an assessment of the specific service performance.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process creates a new Service Performance Degradation Report as a result of specific service performance notifications undertaken by the Monitor Service Performance processes, or at the request of analysis undertaken by other CRM, SM&O or RM&O processes which detect that some form of deterioration or failure has occurred requires an assessment of the specific service performance.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Generate Service Performance Degradation Problem

Appears on these diagrams:

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:22