Frameworx Process: Escalate/End Service Performance Degradation Report

Category: (4) eTOM Process Type

Process Identifier: 1.4.7.6.5

Original Process Identifier: 1.1.2.4.6.5

Maturity Level: 4

Description

This process monitors the jeopardy status of open Service Performance Degradation Reports, and escalates Service Performance Degradation Reports as necessary.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process monitors the jeopardy status of open Service Performance Degradation Reports, and escalates Service Performance Degradation Reports as necessary.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process monitors the jeopardy status of open Service Performance Degradation Reports, and escalates Service Performance Degradation Reports as necessary.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Escalate/End Service Performance Degradation Report

Appears on these diagrams:

• 1.4.7.6 Track & Manage Service Quality Performance Resolution

Frameworx Applications (Automated eTOM to TAM)

• Service Performance Reporting

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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