Frameworx Process: Manage Service Performance Data Collection Schedules

Category: (4) eTOM Process Type

Process Identifier: 1.4.7.2.2

Original Process Identifier: 1.1.2.4.2.2

Maturity Level: 4

Description

This process initiates, modifies and cancels continuous performance data collection schedules for specific services required to analyze specific service performance. These schedules are established through requests sent to the Enable Service Quality Management processes.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process initiates, modifies and cancels continuous performance data collection schedules for specific services required to analyze specific service performance.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process initiates, modifies and cancels continuous performance data collection schedules for specific services required to analyze specific service performance.

Candidate Optional

Not used for this process element

Candidate Interactions

These schedules are established through requests sent to the Enable Service Quality Management processes.

(4) eTOM Process Type Manage Service Performance Data Collection Schedules

Appears on these diagrams:

• 1.4.7.2 Analyze Service Quality

Frameworx Applications (Automated eTOM to TAM)

• Service Data Collection
• Service Performance Reporting

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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