Category: (4) eTOM Process Type
Process Identifier: 1.4.7.2.1
Original Process Identifier: 1.1.2.4.2.1
Maturity Level: 4
This process performs analysis as required on specific service performance information received from the Monitor Service Quality processes. It determines the root causes of specific service performance degradations and violations, records the results of the analysis and intermediate updates in the Service Inventory for historical analysis and for use as required by other processes, and undertakes specific detailed analysis (if the original requested came from Customer QoS/SLA Management processes) to discover the root cause of customer QoS performance degradations that may be arising due to interactions between service instances, without any specific service instance having an unacceptable performance in its own right.
Not used for this process element
This process performs analysis as required on specific service performance information received from the Monitor Service Quality processes.
It determines the root causes of specific service performance degradations and violations, records the results of the analysis and intermediate updates in the Service Inventory for historical analysis and for use as required by other processes, and undertakes specific detailed analysis (if the original requested came from Customer QoS/SLA Management processes) to discover the root cause of customer QoS performance degradations that may be arising due to interactions between service instances, without any specific service instance having an unacceptable performance in its own right.
Not used for this process element
This process performs analysis as required on specific service performance information received from the Monitor Service Quality processes.
It determines the root causes of specific service performance degradations and violations, records the results of the analysis and intermediate updates in the Service Inventory for historical analysis and for use as required by other processes, and undertakes specific detailed analysis (if the original requested came from Customer QoS/SLA Management processes) to discover the root cause of customer QoS performance degradations that may be arising due to interactions between service instances, without any specific service instance having an unacceptable performance in its own right.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model