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Frameworx Process: Perform Specific Service Performance Diagnostics

Category: (4) eTOM Process Type

Process Identifier: 1.4.7.2.1

Original Process Identifier: 1.1.2.4.2.1

Maturity Level: 4

Description

This process performs analysis as required on specific service performance information received from the Monitor Service Quality processes. It determines the root causes of specific service performance degradations and violations, records the results of the analysis and intermediate updates in the Service Inventory for historical analysis and for use as required by other processes, and undertakes specific detailed analysis (if the original requested came from Customer QoS/SLA Management processes) to discover the root cause of customer QoS performance degradations that may be arising due to interactions between service instances, without any specific service instance having an unacceptable performance in its own right.

Extended Description

Not used for this process element

Explanatory

This process performs analysis as required on specific service performance information received from the Monitor Service Quality processes.

Mandatory

It determines the root causes of specific service performance degradations and violations, records the results of the analysis and intermediate updates in the Service Inventory for historical analysis and for use as required by other processes, and undertakes specific detailed analysis (if the original requested came from Customer QoS/SLA Management processes) to discover the root cause of customer QoS performance degradations that may be arising due to interactions between service instances, without any specific service instance having an unacceptable performance in its own right.

Optional

Not used for this process element

Interactions

Candidate Explanatory

This process performs analysis as required on specific service performance information received from the Monitor Service Quality processes.

Candidate Mandatory

It determines the root causes of specific service performance degradations and violations, records the results of the analysis and intermediate updates in the Service Inventory for historical analysis and for use as required by other processes, and undertakes specific detailed analysis (if the original requested came from Customer QoS/SLA Management processes) to discover the root cause of customer QoS performance degradations that may be arising due to interactions between service instances, without any specific service instance having an unacceptable performance in its own right.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Perform Specific Service Performance Diagnostics

Appears on these diagrams:

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:25