Frameworx Process: Monitor Customer Order Status

Category: (4) eTOM Process Type

Process Identifier: 1.3.3.6.1

Original Process Identifier: 1.1.1.5.7.1

Maturity Level: 4

Description

Continuously monitor the status of customer orders.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Continuously monitor the status of customer orders.

Candidate Optional

Reserved for future use.

Candidate Interactions

Enterprise Sales

(4) eTOM Process Type Monitor Customer Order Status

Appears on these diagrams:

• 1.3.3.7 Report Customer Order Handling

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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