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Frameworx Process: Issue Customer Order

Category: (4) eTOM Process Type

Process Identifier: 1.3.3.5.2

Original Process Identifier: 1.1.1.5.6.2

Maturity Level: 4

Description

Issue a customer order, creating a record of the relevant initiating sales request and the associated customer order. Where the initiating request for a purchased product offering has special or unusual requirements, if a specific feasibility assessment has been previously undertaken, create a record of the relevant initiating request information. If a specific feasibility assessment has not been previously undertaken, mark the issued customer order as requiring special handling.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

This process separates the off the self components from the bespoke components required for resolution of the Customer Order.

Candidate Mandatory

Issue a customer order, creating a record of the relevant initiating sales request and the associated customer order.

Candidate Optional

Where the initiating request for a purchased product offering has special or unusual requirements, if a specific feasibility assessment has been previously undertaken, create a record of the relevant initiating request information. If a specific feasibility assessment has not been previously undertaken, mark the issued customer order as requiring special handling.

Candidate Interactions

Enterprise Service Order managemnt

(4) eTOM Process Type Issue Customer Order

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:23