Frameworx Process: Abate Service Alarm Event Records

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.7.4

Original Process Identifier: 1.1.2.3.7.4

Maturity Level: 4

Description

This process includes the notification of new service alarm event records, or status changes of previously reported service alarm event records, as well as abatement messages when service alarm event records have been cleared.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process includes the notification of new service alarm event records, or status changes of previously reported service alarm event records, as well as abatement messages when service alarm event records have been cleared.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process includes the notification of new service alarm event records, or status changes of previously reported service alarm event records, as well as abatement messages when service alarm event records have been cleared.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Abate Service Alarm Event Records

Appears on these diagrams:

• 1.4.6.7 Survey & Analyze Service Problem
• 1.4.6.7 Survey & Analyze Service Problem Flow

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 9.0 Addition

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