Frameworx Process: Assess Service Request

Category: (4) eTOM Process Type

Process Identifier: 1.4.5.6.1

Original Process Identifier: 1.1.2.2.7.1

Maturity Level: 4

Description

This process assesses the information contained in the customer order, through a service order request, relating to the purchased product offering, initiating service process or party initiated request, to determine the associated service orders that need to be issued.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process assesses the information contained in the customer order, through a service order request, relating to the purchased product offering, initiating service process or supplier/partner initiated request, to determine the associated service orders that need to be issue

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process assesses the information contained in the customer order, through a service order request, relating to the purchased product offering, initiating service process or supplier/partner initiated request, to determine the associated service orders that need to be issued.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Assess Service Request

Appears on these diagrams:

• 1.4.5.6 Issue Service Orders

Frameworx Applications (Automated eTOM to TAM)

• Service Order Validation

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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