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Frameworx Process: Repair / Replace Failed Resource

Category: (4) eTOM Process Type

Process Identifier: 1.5.8.3.1

Original Process Identifier: 1.1.3.3.3.1

Maturity Level: 3

Description

This process may possibly repair, reconfigure, or replace the failed unit or specific resource (including hardware failure and software failure).

Extended Description

Depending on the nature of the specific resource failure, this process may possibly repair, reconfigure, or replace the failed unit or specific resource. It also reports successful restoration of normal operation or an unsuccessful attempt at restoration to Track & Manage Resource Trouble through updates to the associated resource trouble report. The responsibilities of this process include: - Check reserve hardware parts for replacement (in case of hardware failure). - Replace hardware parts (in case of hardware failure). - Procure hardware if there is no spare parts (in case of hardware failure). - Perform testing after replacement (in case of hardware failure) - Upgrade software (in case of software failure). - Reporting the result of the attempt to restore normal operations

Explanatory

Not used for this process element

Mandatory

Depending on the nature of the specific resource failure, this process may possibly repair or replace the failed unit or specific resource. It also reports successful restoration of normal operation or an unsuccessful attempt at restoration to Track & Manage Resource Trouble through updates to the associated resource trouble report.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Repair / Replace Failed Resource

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 12.5 Modification
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Business Process Framework 16.0 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:26