Category: (3) eTOM Process Type
Process Identifier: 1.4.7.5
Original Process Identifier: 1.1.2.4.5
Maturity Level: 4
Create a new service performance degradation report.
The objective of the Create Service Performance Degradation Report process is to create a new service performance degradation report, modify existing service performance degradation reports, and request cancellation of existing service performance degradation reports. A new service performance degradation report may be created as a result of specific service performance notifications undertaken by the Monitor Service Performance processes, or at the request of analysis undertaken by other CRM, SM&O or RM&O processes which detect that some form of deterioration or failure has occurred requires an assessment of the specific service performance. If the service performance degradation report is created as a result of a notification or request from processes other than Monitor Service Performance processes, the Create Service Performance Degradation Report processes are responsible for converting the received information into a form suitable for the Service Performance Management processes, and for requesting additional information if required.
Reserved for future use.
Reserved for future use.
Reserved for future use.
The objective of the Create Service Performance Degradation Report process is to create a new service performance degradation report, modify existing service performance degradation reports, and request cancellation of existing service performance degradation reports. In linking with ITIL, note that the relationship here with the underlying "service" is not so distinct in ITIL, as there "service" is used to address also the "product" focus here.
A new service performance degradation report may be created as a result of specific service performance notifications undertaken by the Monitor Service Performance processes, or at the request of analysis undertaken by other CRM, SM&O or RM&O processes which detect that some form of deterioration or failure has occurred requires an assessment of the specific service performance. If the service performance degradation report is created as a result of a notification or request from processes other than Monitor Service Performance processes, the Create Service Performance Degradation Report processes are responsible for converting the received information into a form suitable for the Service Performance Management processes, and for requesting additional information if required.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model