Frameworx Process: Notify T&M Root Cause Customer Problem

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.1.4

Original Process Identifier: 1.1.1.6.1.4

Maturity Level: 4

Description

This process notifies the Track & Manage Customer Problem processes when the analysis is complete.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Notifies the Track & Manage Customer Problem processes when the analysis is complete.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Notifies the Track & Manage Customer Problem processes when the analysis is complete.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Notify T&M Root Cause Customer Problem

Appears on these diagrams:

• 1.3.7.1 Isolate Customer Problem
• 1.3.7.1 Isolate Customer Problem Flow

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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