Frameworx Process: Perform Specific Customer Problem Tests

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.1.3

Original Process Identifier: 1.1.1.6.1.3

Maturity Level: 4

Description

This process runs tests against the specific services.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Runs tests against the specific services.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Runs tests against the specific services.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Perform Specific Customer Problem Tests

Appears on these diagrams:

• 1.3.7.1 Isolate Customer Problem
• 1.3.7.1 Isolate Customer Problem Flow

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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