Frameworx Process: Verify Product Configuration

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.1.1

Original Process Identifier: 1.1.1.6.1.1

Maturity Level: 4

Description

This process verifies whether the customer is using the purchased product offering correctly.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Verifies whether the customer is using the purchased product offering correctly.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Verifies whether the customer is using the purchased product offering correctly.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Verify Product Configuration

Appears on these diagrams:

• 1.3.7.1 Isolate Customer Problem
• 1.3.7.1 Isolate Customer Problem Flow

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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