Frameworx Process: Manage Customer Charging Hierarchy

Category: (3) eTOM Process Type

Process Identifier: 1.3.13.4

Original Process Identifier: 1.1.1.13.4

Maturity Level: 4

Description

Managing the charging relationships among subscribers.

Extended Description

Customer hierarchies are commonly used for corporate customers, family plans or other type of affinity groups. This process manages the charging relationships among subscribers, e.g. sharing, inheriting or restricting balances, price plans and discounts. Thereby assuring that a charge is added to or subtracted from the correct (sub-)account balance.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Manage Customer Charging Hierarchy

Appears on these diagrams:

• 1.3.13 Charging
• Mapping TAM Billing Account Management
• Mapping TAM Charge Calculation and Balance Management
• System Flow: Billing

Frameworx Applications (Automated eTOM to TAM)

• Balance Management
• Billing Account Associations Management

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

Frameworx Applications (Partial eTOM to TAM)

• Billing Account Associations Management

---