Category: (4) eTOM Process Type
Process Identifier: 1.5.8.4.6
Original Process Identifier: 1.1.3.3.4.6
Maturity Level: 4
This process is responsible for engaging external suppliers in correction and recovery activities when higher level expertise and/or higher level support is required to resolve the resource trouble. This engagement can be linked to the priority of the resource trouble report, and could occur automatically for highest priority resource trouble reports.
Not used for this process element
Not used for this process element
This process is responsible for engaging external suppliers in correction and recovery activities when higher level expertise and/or higher level support is required to resolve the resource trouble. This engagement can be linked to the priority of the resource trouble report, and could occur automatically for highest priority resource trouble reports.
Not used for this process element
Not used for this process element
This process is responsible for engaging external suppliers in correction and recovery activities when higher level expertise and/or higher level support is required to resolve the resource trouble. This engagement can be linked to the priority of the resource trouble report, and could occur automatically for highest priority resource trouble reports.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model