Category: (4) eTOM Process Type
Process Identifier: 1.5.8.3.4
Original Process Identifier: 1.1.3.3.3.4
Maturity Level: 4
For large service failures requiring extensive re-assignment and/or re-configuration activity to restore normal operation, this process will attempt to implement workarounds to recover the specific service operation. It also reports restoration through temporary workarounds or an unsuccessful attempt at restoration to Track & Manage Service Problem through updates to the associated Service Trouble report.
Not used for this process element
Applies for large service failures requiring extensive re-assignment and/or re-configuration activity to restore normal operation,
This process will attempt to implement workarounds to recover the specific service operation. It also reports restoration through temporary workarounds or an unsuccessful attempt at restoration to Track & Manage Service Problem through updates to the associated Service Trouble report.
Not used for this process element
Applies for large service failures requiring extensive re-assignment and/or re-configuration activity to restore normal operation,
This process will attempt to implement workarounds to recover the specific service operation. It also reports restoration through temporary workarounds or an unsuccessful attempt at restoration to Track & Manage Service Problem through updates to the associated Service Trouble report.
Not used for this process element
This process reports restoration to Track & Manage Service Problem through updates to the associated Service Trouble report.
This was created from the Frameworx 16.0 Model