Category: (4) eTOM Process Type
Process Identifier: 1.5.8.1.1
Original Process Identifier: 1.1.3.3.1.1
Maturity Level: 4
This process may determine that a resource alarm event notification may represent a service impacting condition. In these circumstances this process is responsible for indicating a potential service problem to the Service Problem Management processes. As a part of this indication this process is responsible for identifying the impacted service instances associated with the resource instances presenting alarm event notifications and passing this information to the Service Problem Management processes.
Not used for this process element
This process may determine that a resource alarm event notification may represent a service impacting condition.
This process is responsible for indicating a potential service problem to the Service Problem Management processes. As a part of this indication this process is responsible for identifying the impacted service instances associated with the resource instances presenting alarm event notifications and passing this information to the Service Problem Management processes.
Not used for this process element
This process may determine that a resource alarm event notification may represent a service impacting condition.
This process is responsible for indicating a potential service problem to the Service Problem Management processes. As a part of this indication this process is responsible for identifying the impacted service instances associated with the resource instances presenting alarm event notifications and passing this information to the Service Problem Management processes.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model