Category: (3) eTOM Process Type
Process Identifier: 1.5.5.4
Original Process Identifier: 1.1.3.7.6
Maturity Level: 4
This process is responsible for monitoring the use of workforces, their KPIs, etc.
•{T}Preparing the statistical data on quality, productivity, and efficiency for the services performed by the involved employees and/or third parties. These processes record, analyze, and assess work order status changes to provide specialized summaries of the efficiency and effectiveness of the overall Workforce Management processes. These specialized summaries can be specific reports required by specific audiences. •{T}Reporting on the use of, and access to, the workforce management system(s) and associated costs of the Workforce Management processes.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
§{T}Preparing the statistical data on quality, productivity, and efficiency for the services performed by the involved employees and/or third parties. These processes record, analyze, and assess work order status changes to provide specialized summaries of the efficiency and effectiveness of the overall Workforce Management processes. These specialized summaries can be specific reports required by specific audiences. §{T}Reporting on the use of, and access to, the workforce management system(s) and associated costs of the Workforce Management processes.
Reserved for future use.
These processes record, analyze, and assess work order status changes to provide specialized summaries of the efficiency and effectiveness of the overall Workforce Management processes. These specialized summaries can be specific reports required by specific audiences. § Reporting on the use of, and access to, the workforce management system(s) and associated costs of the Workforce Management processes.
This was created from the Frameworx 16.0 Model