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Frameworx Process: Report Workforce Management

Category: (3) eTOM Process Type

Process Identifier: 1.5.5.4

Original Process Identifier: 1.1.3.7.6

Maturity Level: 4

Description

This process is responsible for monitoring the use of workforces, their KPIs, etc.

Extended Description

•{T}Preparing the statistical data on quality, productivity, and efficiency for the services performed by the involved employees and/or third parties. These processes record, analyze, and assess work order status changes to provide specialized summaries of the efficiency and effectiveness of the overall Workforce Management processes. These specialized summaries can be specific reports required by specific audiences. •{T}Reporting on the use of, and access to, the workforce management system(s) and associated costs of the Workforce Management processes.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

§{T}Preparing the statistical data on quality, productivity, and efficiency for the services performed by the involved employees and/or third parties. These processes record, analyze, and assess work order status changes to provide specialized summaries of the efficiency and effectiveness of the overall Workforce Management processes. These specialized summaries can be specific reports required by specific audiences. §{T}Reporting on the use of, and access to, the workforce management system(s) and associated costs of the Workforce Management processes.

Candidate Optional

Reserved for future use.

Candidate Interactions

These processes record, analyze, and assess work order status changes to provide specialized summaries of the efficiency and effectiveness of the overall Workforce Management processes. These specialized summaries can be specific reports required by specific audiences. § Reporting on the use of, and access to, the workforce management system(s) and associated costs of the Workforce Management processes.

(3) eTOM Process Type Report Workforce Management

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Modification
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View
  • REPORT WORKFORCE MANAGEMENT

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:17