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Frameworx Process: Assess Revenue Assurance Trouble

Category: (4) eTOM Process Type

Process Identifier: 1.7.2.6.2.3

Original Process Identifier: 1.3.2.6.2.3

Maturity Level: 4

Description

Analyze the information received to determine the nature and the root cause of the revenue assurance violation or degradation.

Extended Description

The objective of the Assess Revenue Trouble processes is to analyze the information received to determine the nature and the root cause of the revenue assurance violation or degradation. The responsibilities of the processes include, but are not limited to: •Undertaking analysis as required on specific revenue assurance violation/degradation information received; •Developing and undertaking specific detailed analysis to discover the root cause. •Comparing the data received to baseline and historical data, including data associated with other open or historical revenue assurance trouble tickets; •Initiating, modifying and cancelling revenue assurance data collection as required to further analyze the revenue assurance degradation or violation; •Determining the root causes of the revenue assurance degradations and violations; •Recording the results of the analysis and intermediate updates for historical analysis and for use as required by other processes Updating the results of the analysis, together with any recommendations as to further action, in the revenue assurance trouble report.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Assess Revenue Assurance Trouble

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:19