Category: (3) eTOM Process Type
Process Identifier: 1.7.2.6.3
Original Process Identifier: 1.3.2.6.3
Maturity Level: 4
Support the Manage Revenue Assurance Operations processes by managing requirements for infrastructure to support the operational processes, and monitoring, managing and reporting on the capability of the Manage Revenue Assurance Operations processes.
The objectives of the Support Revenue Assurance Operations processes are twofold: •support the Manage Revenue Assurance Operations processes by managing requirements for infrastructure to support the operational processes, and •monitoring, managing and reporting on the capability of the Manage Revenue Assurance Operations processes. The responsibilities of the processes include, but are not limited to: •Developing and maintaining a repository of revenue assurance KPIs to support the Manage Revenue Assurance Operations processes; •Monitoring and analyzing the report produced by Operations processes to identify potential revenue assurance problems that may be arising across operational processes as a whole; •Establishing and managing revenue assurance data collection schedules, including managing the collection of the necessary information from the Resource Data Collection & Distribution processes, to support proactive monitoring and analysis activity, and requests from Manage Revenue Assurance Operations processes for additional data to support revenue assurance performance analysis; •Monitoring of the Manage Revenue Assurance Operations processes and associated costs (including where the processes extend to infrastructure deployed and managed by third parties), and reporting on the capability of the Manage Revenue Assurance Operations processes; •Establishing and managing resource performance notification facilities and lists to support the Manage Revenue Assurance Operations notification and reporting processes; •Creating, deploying, modifying and/or upgrading of revenue assurance infrastructure deployment support tools and processes for new and/or modified revenue assurance infrastructure •Authoring, reviewing and approving operational procedures developed by Resource Development & Management processes prior to resource infrastructure deployment; •Testing and acceptance of new and/or modified revenue assurance infrastructure support tools as part of the handover procedure from the Resource Development & Management processes •Detecting revenue assurance infrastructure operational limitations and/or deployment incompatibilities and providing requirements to address these aspects to Resource Development & Management processes;
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model