Category: (3) eTOM Process Type
Process Identifier: 1.4.1.5
Original Process Identifier: 1.2.2.1.5
Maturity Level: 4
Develop and deliver annual and multi-year service plans in support of products and offers
The Produce Service Business Plans processes develop and deliver annual and multi-year service plans in support of products and offers that include volume forecasts, negotiation for required levels of resources and budgets, gaining service development and management as well as supply chain commitment and executive approval for the plans. Forecasting of service demand, and capturing of new opportunities, are both essential to ensure that the enterprise can implement the services necessary for the future needs of their customers and potential customers. The processes assess the impacts that new or modified service requirements will cause on the installed service infrastructure and workforce, and supporting resource infrastructure, and establish the functions and benefits that new or modified service will provide to users These processes identify the timetables and logistics for new service capability introduction.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model