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Frameworx Process: Manage Service Exit

Category: (3) eTOM Process Type

Process Identifier: 1.4.3.7

Original Process Identifier: 1.2.2.3.7

Maturity Level: 4

Description

Identify existing service which are unviable and manage the processes to exit the Service Class from the market.

Extended Description

The Manage Service Exit processes identify existing service classes which are unviable and manage the process to exit the Service from the products they support. The processes analyze existing service classes to identify economically or strategically unviable classes, identify products & customers impacted by any exit, develop product & customer specific exit or migration strategies, develop service infrastructure transition and/or replacement strategies, and manage the operational aspects of the exit process. A business proposal identifying the competitive threats, risks and costs may be required as a part of developing the exit strategy. These processes include any cross-enterprise co-ordination and management functions to ensure that the needs of all stakeholders are identified and managed.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Manage Service Exit

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:17