Category: (3) eTOM Process Type
Process Identifier: 1.4.3.7
Original Process Identifier: 1.2.2.3.7
Maturity Level: 4
Identify existing service which are unviable and manage the processes to exit the Service Class from the market.
The Manage Service Exit processes identify existing service classes which are unviable and manage the process to exit the Service from the products they support. The processes analyze existing service classes to identify economically or strategically unviable classes, identify products & customers impacted by any exit, develop product & customer specific exit or migration strategies, develop service infrastructure transition and/or replacement strategies, and manage the operational aspects of the exit process. A business proposal identifying the competitive threats, risks and costs may be required as a part of developing the exit strategy. These processes include any cross-enterprise co-ordination and management functions to ensure that the needs of all stakeholders are identified and managed.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model