Category: (3) eTOM Process Type
Process Identifier: 1.7.2.6.2
Original Process Identifier: 1.3.2.6.2
Maturity Level: 4
Measure the actual revenue assurance performance at defined control points against the expected performance, report anomalies and manage resolution.
Manage Revenue Assurance Operations processes measure the actual revenue assurance performance at defined control points against the expected performance, report anomalies and manage resolution. Manage Revenue Assurance Operations processes encompass managing, tracking, monitoring, analyzing, controlling and reporting on revenue assurance performance as determined by assessing defined KPIs measured against revenue assurance control points. If the analysis identifies that a revenue assurance KPI violation has occurred, this causes a Revenue Assurance violation to be raised, that may in turn raise a Revenue Assurance Trouble Report. Following on from this, processes are put in place to manage the resolution of the performance violation The Manage Revenue Assurance Operations processes will continue to track the revenue assurance trouble report, ensuring that performance is restored to a level required as defined by the acceptable range for the KPIs.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model