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Frameworx Process: Manage Revenue Assurance Operations

Category: (3) eTOM Process Type

Process Identifier: 1.7.2.6.2

Original Process Identifier: 1.3.2.6.2

Maturity Level: 4

Description

Measure the actual revenue assurance performance at defined control points against the expected performance, report anomalies and manage resolution.

Extended Description

Manage Revenue Assurance Operations processes measure the actual revenue assurance performance at defined control points against the expected performance, report anomalies and manage resolution. Manage Revenue Assurance Operations processes encompass managing, tracking, monitoring, analyzing, controlling and reporting on revenue assurance performance as determined by assessing defined KPIs measured against revenue assurance control points. If the analysis identifies that a revenue assurance KPI violation has occurred, this causes a Revenue Assurance violation to be raised, that may in turn raise a Revenue Assurance Trouble Report. Following on from this, processes are put in place to manage the resolution of the performance violation The Manage Revenue Assurance Operations processes will continue to track the revenue assurance trouble report, ensuring that performance is restored to a level required as defined by the acceptable range for the KPIs.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Manage Revenue Assurance Operations

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:16