Category: (3) eTOM Process Type
Process Identifier: 1.5.1.1
Original Process Identifier: 1.2.3.1.1
Maturity Level: 4
Research and analyze customer, technology, competitor and marketing information to identify new resource requirements and industry resource capabilities and availability
The Gather & Analyze Resource Information processes research and analyze customer, technology, competitor and marketing information to identify new resource requirements and industry resource capabilities and availability. These processes undertake the necessary analysis to identify potential opportunities, compare current capabilities with the identified opportunities, and as a result of the analysis develop new resource requirements or enhancements to existing requirements. The new or enhanced resource requirements include an analysis of the customer value proposition. These processes include the establishment and management of relationships with external providers of resource information, and the management of internal groups used for providing resource information. A key source of input to this analysis is derived from the business, marketing, service and product strategy and planning processes.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model