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Frameworx Process: Gather & Analyze Resource Information

Category: (3) eTOM Process Type

Process Identifier: 1.5.1.1

Original Process Identifier: 1.2.3.1.1

Maturity Level: 4

Description

Research and analyze customer, technology, competitor and marketing information to identify new resource requirements and industry resource capabilities and availability

Extended Description

The Gather & Analyze Resource Information processes research and analyze customer, technology, competitor and marketing information to identify new resource requirements and industry resource capabilities and availability. These processes undertake the necessary analysis to identify potential opportunities, compare current capabilities with the identified opportunities, and as a result of the analysis develop new resource requirements or enhancements to existing requirements. The new or enhanced resource requirements include an analysis of the customer value proposition. These processes include the establishment and management of relationships with external providers of resource information, and the management of internal groups used for providing resource information. A key source of input to this analysis is derived from the business, marketing, service and product strategy and planning processes.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Gather & Analyze Resource Information

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:16