Category: (3) eTOM Process Type
Process Identifier: 1.4.3.1
Original Process Identifier: 1.2.2.3.1
Maturity Level: 4
Combine specific product requirements with demographic, customer, technology and marketing information to identify specific new service classes/components or enhancements to existing service classes/components.
The Gather & Analyze New Service Ideas processes combine specific product requirements with demographic, customer, technology and marketing information to identify specific new service classes/components or enhancements to existing service classes/components. These processes undertake the necessary analysis to identify potential service classes, compare current service classes with the identified required service classes, and as a result of the analysis develop new service class ideas. The new service class ideas include an analysis of the customer value proposition.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model