Category: (3) eTOM Process Type
Process Identifier: 1.5.6.4
Original Process Identifier: 1.1.3.2.5
Maturity Level: 4
Ensure resource provisioning activities are assigned, managed and tracked efficiently
The objective of the Track & Manage Resource Provisioning process is to ensure resource provisioning activities are assigned, managed and tracked efficiently. Responsibilities of these processes include, but are not limited to: •Scheduling, assigning and coordinating resource provisioning related activities; •Escalating status of resource orders in accordance with local policy; •Undertaking necessary tracking of the execution process; •Adding additional information to an existing resource order;• •Modifying information in an existing resource order; •Modifying the resource order status;• •Canceling a resource order when the initiating service order is cancelled; •Monitoring the jeopardy status of resource orders, and escalating resource orders as necessary •Indicating completion of a resource order by modifying the resource order status. These processes will co-ordinate all the actions necessary in order to guarantee that all tasks are finished at the appropriate time and in the appropriate sequence. The Track & Manage Resource Provisioning processes are responsible for engaging external suppliers in provisioning activities when these have been outsourced or contracted to external parties. The Track & Manage Resource Provisioning processes will also inform the Close Resource Order processes by modifying the resource order status to complete when the resource order has been fulfilled.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
The objective of the Track & Manage Resource Provisioning process is to ensure resource provisioning activities are assigned, managed and tracked efficiently.
Responsibilities of these processes include, but are not limited to: ·{T}Scheduling, assigning and coordinating resource provisioning related activities; ·{T}Escalating status of resource orders in accordance with local policy; ·{T}Undertaking necessary tracking of the execution process; ·{T}Adding additional information to an existing resource order;·{T} ·{T}Modifying information in an existing resource order; ·{T}Modifying the resource order status;·{T} ·{T}Canceling a resource order when the initiating service order is cancelled; ·{T}Monitoring the jeopardy status of resource orders, and escalating resource orders as necessary; and ·{T}Indicating completion of a resource order by modifying the resource order status. These processes will co-ordinate all the actions necessary in order to guarantee that all tasks are finished at the appropriate time and in the appropriate sequence. The Track & Manage Resource Provisioning processes are responsible for engaging external suppliers in provisioning activities when these have been outsourced or contracted to external parties. The Track & Manage Resource Provisioning processes will also inform the Close Resource Order processes by modifying the resource order status to complete when the resource order has been fulfilled.
Reserved for future use.
This was created from the Frameworx 16.0 Model