Category: (5) eTOM Process Type
Process Identifier: 1.3.2.4.3.2
Original Process Identifier:
Maturity Level: 3
Analyzing the root cause of a customer experience.
Analyze Root Cuases process involves analyzing the root cause of a particular customer experience. This experience may either be negative or positive. Different techniques such as a fishbone diagram might be utilized.
This was created from the Frameworx 16.0 Model