Category: (3) eTOM Process Type
Process Identifier: 1.4.1.3
Original Process Identifier: 1.2.2.1.3
Maturity Level: 4
Establish the service strategies based on market trends, future products needs, technical capabilities, and addressing shortcomings in existing service performance and support
The Establish Service Strategy & Goals processes establish the service strategies based on market trends, future products needs, technical capabilities, and addressing shortcomings in existing service performance and support. These processes accept the changing service requirements and develop appropriate service strategies based on the changing needs of the enterprise, and increasing expectations of the market. They establish realistic service goals for the enterprise and for the products they support. They highlight shortcomings in existing support strategies, including issues associated with resourcing and skill sets.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model