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Frameworx Process: Establish Service Strategy & Goals

Category: (3) eTOM Process Type

Process Identifier: 1.4.1.3

Original Process Identifier: 1.2.2.1.3

Maturity Level: 4

Description

Establish the service strategies based on market trends, future products needs, technical capabilities, and addressing shortcomings in existing service performance and support

Extended Description

The Establish Service Strategy & Goals processes establish the service strategies based on market trends, future products needs, technical capabilities, and addressing shortcomings in existing service performance and support. These processes accept the changing service requirements and develop appropriate service strategies based on the changing needs of the enterprise, and increasing expectations of the market. They establish realistic service goals for the enterprise and for the products they support. They highlight shortcomings in existing support strategies, including issues associated with resourcing and skill sets.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Establish Service Strategy & Goals

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:15