Category: (5) eTOM Process Type
Process Identifier: 1.3.2.4.3.1
Original Process Identifier:
Maturity Level: 3
Analyzing the change in journey over a time period.
Analyze Journey Trends process involves analyzing how a journey has changed over a time frame to compare the changes in results and what are the reasons behind the change.
This was created from the Frameworx 16.0 Model