Category: (6) eTOM Process Type
Process Identifier: 1.3.2.4.1.1.2
Original Process Identifier:
Maturity Level: 3
Selecting relevant journey phases that need to be analyzed
Select Journey Phase process involves utilizing the TMForum Experience Lifecycle model to select relevant journey phases per channel to be analyzed for a particular journey. For example analyzing how a customer "Pays" through different channels such as Website, IVR, Franchisee, etc.
This was created from the Frameworx 16.0 Model