Frameworx Process: Select Channel

Category: (6) eTOM Process Type

Process Identifier: 1.3.2.4.1.1.1

Original Process Identifier:

Maturity Level: 3

Description

Selecting the channel that will be analyzed

Extended Description

Select Channel process involves selecting the relevant channel(s) to be analyzed and mapped for the journey analysis. There can be multiple channels that might be utilized in a journey such as SMS, call center, IVR, etc.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(6) eTOM Process Type Select Channel

Appears on these diagrams:

• 1.3.2.4.1.1 Select Touchpoint

Issues

• Business Process Framework 16.0 Addition

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