Category: (5) eTOM Process Type
Process Identifier: 1.3.2.4.1.3
Original Process Identifier:
Maturity Level: 3
Selecting relevant metrics per touchpoints.
Select Metrics Per Touchpoint involves selecting the relevant metrics that need to be measured at each customer lifecycle touchpoint. This enables a quantifiable value to assess/indicate the customer experience at the touchpoint.
This was created from the Frameworx 16.0 Model