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Frameworx Process: Select Metrics Per Touchpoint

Category: (5) eTOM Process Type

Process Identifier: 1.3.2.4.1.3

Original Process Identifier:

Maturity Level: 3

Description

Selecting relevant metrics per touchpoints.

Extended Description

Select Metrics Per Touchpoint involves selecting the relevant metrics that need to be measured at each customer lifecycle touchpoint. This enables a quantifiable value to assess/indicate the customer experience at the touchpoint.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(5) eTOM Process Type Select Metrics Per Touchpoint

Appears on these diagrams:

Issues

  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:28