Frameworx Process: Select Touchpoint

Category: (5) eTOM Process Type

Process Identifier: 1.3.2.4.1.1

Original Process Identifier:

Maturity Level: 3

Description

Selecting relevant journey phase and channels that are to be analyzed

Extended Description

Select Touchpoint processes involve selecting all the relevant journey phases   and channels that are to be mapped and analyzed for a customer or set of customers.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(5) eTOM Process Type Select Touchpoint

Appears on these diagrams:

• 1.3.2.4.1 Select Journey
• 1.3.2.4.1.1 Select Touchpoint

is a more detailed diagram for the

• 1.3.2.4.1.1 Select Touchpoint

Issues

• Business Process Framework 16.0 Addition

---