Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Process: Measure Customer Experience Improvements

Category: (4) eTOM Process Type

Process Identifier: 1.3.2.4.4

Original Process Identifier:

Maturity Level: 3

Description

Measure the success of the customer experience recommendations through comparing it with various success criteria

Extended Description

Measure Customer Experience Imrpovements process involves measuring the success of the customer experience recommendations through comparing it with various success criteria such as against metrics benchmarks.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Measure Customer Experience Improvements

Appears on these diagrams:

Issues

  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:24