Category: (4) eTOM Process Type
Process Identifier: 1.3.2.4.4
Original Process Identifier:
Maturity Level: 3
Measure the success of the customer experience recommendations through comparing it with various success criteria
Measure Customer Experience Imrpovements process involves measuring the success of the customer experience recommendations through comparing it with various success criteria such as against metrics benchmarks.
This was created from the Frameworx 16.0 Model