Frameworx Process: Analyze Journey

Category: (4) eTOM Process Type

Process Identifier: 1.3.2.4.3

Original Process Identifier:

Maturity Level: 3

Description

Analyzing Customer Experience Journeys through various methods.

Extended Description

Analyze Journey processes involves analyzing selected customer experience journeys through journey   analysis to recommend improvements to customer experience   

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Analyze Journey

Appears on these diagrams:

• 1.3.2.4 Mapping and Analysis of Experience Lifecycles
• 1.3.2.4.3 Analyze Journey

is a more detailed diagram for the

• 1.3.2.4.3 Analyze Journey

Issues

• Business Process Framework 16.0 Addition

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