Frameworx Process: Record Journey

Category: (4) eTOM Process Type

Process Identifier: 1.3.2.4.2

Original Process Identifier:

Maturity Level: 3

Description

Collecting the metrics and observations for a journey.

Extended Description

Record Journey process involves collecting the metrics and observations for a journey. The collection methods may include surveys, mystery shopping, automated data collection,etc.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Record Journey

Appears on these diagrams:

• 1.3.2.4 Mapping and Analysis of Experience Lifecycles

Issues

• Business Process Framework 16.0 Addition

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