Frameworx Process: Select Journey

Category: (4) eTOM Process Type

Process Identifier: 1.3.2.4.1

Original Process Identifier:

Maturity Level: 3

Description

Selecting and mapping important journey(s)

Extended Description

Select Journey processes involves mapping important journeys that are relevant to a particular customer experience objective in order to analyze   and improve the customer experience.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Select Journey

Appears on these diagrams:

• 1.3.2.4 Mapping and Analysis of Experience Lifecycles
• 1.3.2.4.1 Select Journey

is a more detailed diagram for the

• 1.3.2.4.1 Select Journey

Issues

• Business Process Framework 16.0 Addition

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